Coconut Software incident

Intermittent unavailability of Advanced Analytics and Insights features

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Resolved after 1 day 17 hours, affecting Application, on March 26, 2025.

monitoring Mar 26, 2025, 06:26 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Mar 26, 2025, 12:05 AM UTC
Resolved
Mar 27, 2025, 05:35 PM UTC
Duration
1d 17h
Detected by Pingoru
Mar 26, 2025, 12:05 AM UTC

Affected components

Application

Update timeline

  1. identified Mar 26, 2025, 12:05 AM UTC

    Our engineering team has identified an issue causing intermittent unavailability with our Advanced Analytics and Insights features. As we work towards a solution, users may at times be unable to access analytics dashboards through the Advanced Analytics and Insights tabs.

  2. monitoring Mar 26, 2025, 06:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 27, 2025, 05:35 PM UTC

    This incident has been resolved.

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