Coconut Software incident

Staff Tab Loading Issues

Resolved after 3 hours 35 minutes, affecting Application, on July 7, 2025.

resolved Jul 07, 2025, 04:54 PM UTC

We’re confident that all systems are running smoothly, and we’re now closing this incident. We appreciate your patience!

Started
Jul 07, 2025, 01:19 PM UTC
Resolved
Jul 07, 2025, 04:54 PM UTC
Duration
3h 35m
Detected by Pingoru
Jul 07, 2025, 01:19 PM UTC

Affected components

Application

Update timeline

  1. investigating Jul 07, 2025, 01:19 PM UTC

    We’ve encountered an issue affecting the Staff tab, and our teams are opening an investigation. We’ll update this space with new information as it becomes available, and every hour.

  2. identified Jul 07, 2025, 02:46 PM UTC

    Our teams have identified the cause of the issue, and are currently working toward a resolution. Thanks for your patience. We’ll continue to update this space hourly and as needed as work progresses.

  3. monitoring Jul 07, 2025, 03:24 PM UTC

    Our team has implemented a fix and all systems have returned to normal function. We’re continuing to monitor to ensure stability. We’ll update this space if the situation changes.

  4. resolved Jul 07, 2025, 04:54 PM UTC

    We’re confident that all systems are running smoothly, and we’re now closing this incident. We appreciate your patience!

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