Coconut Software incident
Potential issue where errors may occur when creating member records.
Resolved after 6 days 22 hours, affecting Appointment Scheduling, on July 24, 2025.
We’re confident that all systems are running smoothly, and we’re now closing this incident. We appreciate your patience!
Affected components
Update timeline
- monitoring Jul 24, 2025, 06:58 PM UTC
Our team identified a potential issue impacting the creation of member records and has implemented a fix. Systems are now operating normally, and we are actively monitoring to maintain stability. Additionally, the Client Match V2 feature has been temporarily disabled, resulting in a delay in its release. If you experience any further issues, please feel free to contact our support team. We will continue to provide updates as necessary.
- resolved Jul 31, 2025, 05:40 PM UTC
We’re confident that all systems are running smoothly, and we’re now closing this incident. We appreciate your patience!
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