Coconut Software incident

Email Notification Delivery Delays

Resolved after 2 days 2 hours, affecting Notifications, on August 8, 2025.

identified Aug 09, 2025, 12:20 AM UTC

The issue has been identified and a fix is being implemented.

Started
Aug 08, 2025, 10:16 PM UTC
Resolved
Aug 11, 2025, 12:51 AM UTC
Duration
2d 2h
Detected by Pingoru
Aug 08, 2025, 10:16 PM UTC

Affected components

Notifications

Update timeline

  1. investigating Aug 08, 2025, 10:16 PM UTC

    We are currently experiencing delays in email notifications being sent to clients. Our team is actively investigating the cause and working to restore normal delivery times. We will provide updates as soon as more information becomes available.

  2. identified Aug 09, 2025, 12:20 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 11, 2025, 12:51 AM UTC

    This incident has been resolved.

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