Delays in Policy Evaluations by Enterprise Policy Manager

Update timeline

1. investigating Apr 28, 2026, 06:34 PM UTC

   We are currently seeing delays in package evaluations carried out by Enterprise Policy Manager (EPM). Our engineers are investigating the issue.

2. investigating Apr 28, 2026, 07:13 PM UTC

   Our engineering team continues to investigate delayed policy evaluations by Enterprise Policy Manager (EPM). All other core services remain unaffected.

3. identified Apr 28, 2026, 08:22 PM UTC

   Our engineering team has identified the cause of the delay in package evaluations. While we process the backlog, customers may experience delays in the evaluation of newly created license and package deny rules.

4. monitoring Apr 28, 2026, 08:56 PM UTC

   Our engineering team continues to monitor the backlog of package evaluations.

5. monitoring Apr 29, 2026, 09:01 AM UTC

   Our team has applied targeted fixes to the policies causing the evaluation queue to build up overnight. The backlog is now clearing and processing times are recovering steadily. All other Cloudsmith services are unaffected. We're monitoring closely until everything is back to normal.

6. monitoring Apr 29, 2026, 10:10 AM UTC

   The queue continues to clear and we are actively monitoring. We will confirm once fully resolved.

7. resolved Apr 29, 2026, 04:27 PM UTC

   The backlog has been cleared and package evaluations are operating as expected.