Cloudsmith Outage History

Status: Investigating Policies that use upstream tags fail to evaluate correctly and block packages when Block Until Scanned is enabled. A fix is being implemented for this. Affected components Block Until Scanned (Early Access) (Degraded performance)

Status: Investigating We are experiencing delays in OSV vulnerability data. New advisories may take longer to appear against affected packages and trigger policy evaluation. Our engineers are investigating. Affected components Continuous Risk Detection(OSV) (Degraded performance) Policy Management (Degraded performance)

Status: Investigating We continue to experience delays in OSV vulnerability data. New advisories may take longer to appear against affected packages and trigger policy evaluation. Our engineers are investigating Affected components Continuous Risk Detection(OSV) (Degraded performance) Policy Management (Degraded performance)

Status: Investigating We have identified an issue causing request latency and timeouts in the us-east-2 region. Affected components REST API (api.cloudsmith.io) (Degraded performance) Package Downloads (Degraded performance)

Status: Investigating We are continuing to investigate the issue causing request latency and timeouts in the US East region. Our engineering team have taken mitigative actions and are monitoring their effect. Next update by 20:27 UTC. Affected components REST API (api.cloudsmith.io) (Degraded performance) Package Downloads (Degraded performance)

Status: Investigating We are currently investigating a delay in policy evaluations. As a result, some vulnerability data in the UI may be delayed. Affected components Policy Management (Degraded performance) Continuous Risk Detection(OSV) (Degraded performance)

Status: Investigating We have identified an issue causing request latency and timeouts affecting metadata requests and package downloads. Affected components REST API (api.cloudsmith.io) (Degraded performance) Package Downloads (Degraded performance)

Status: Investigating We have taken steps to mitigate customer impact, but continue to see latency and timeouts affecting metadata and package download requests. Next update by 17:30 UTC. Affected components REST API (api.cloudsmith.io) (Partial outage) Package Downloads (Partial outage)

Status: Investigating We are seeing a delay in advisories being populated on OSV.dev: http://OSV.dev, the last advisory update was at 05:03 UTC. We are monitoring the feed to review the data. New Vulnerability data may be delayed. Affected components Continuous Risk Detection(OSV) (Degraded performance)

Status: Investigating We are investigating reports of new upstream packages not appearing in repositories, starting from approximately 17:00 UTC. We will post our next update by 18:30 UTC. Affected components Upstreams (Partial outage)

Status: Investigating We are continuing to investigate reports of new upstream packages not appearing in repositories globally. There is no material change since our last update. We will post our next update by 19:00 UTC. Affected components Upstreams (Partial outage)

Status: Investigating We are investigating reports of intermittent UI timeouts affecting the Package view, starting at approximately 12:16 PM UTC. Our engineering team is actively working to identify and resolve the underlying cause. We will post our next update by 12:51 PM UTC. Affected components Cloudsmith Web App (app.cloudsmith.com) (Degraded performance)

Status: Investigating We are investigating reports of intermittent 500 errors affecting API and web requests across all regions, starting from approximately 17:14 UTC and finishing at 17:15 UTC (Approx 31 seconds impact), related to Database connection exhaustion. We detected a small number of errors across millions of successful requests in the window. The team is investigating the cause Affected components REST API (api.cloudsmith.io) (Degraded performance) Legacy Web App (cloudsmith.io) (Degraded performance) Cloudsmith Web App (app.cloudsmith.com) (Degraded performance)

Status: Investigating Impact has been confirmed as ended. The engineering team is investigating & monitoring. Affected components Cloudsmith Web App (app.cloudsmith.com) (Operational) REST API (api.cloudsmith.io) (Operational) Legacy Web App (cloudsmith.io) (Operational)

Status: Investigating We are currently investigating elevated latency for Python package downloads. Users may experience slow request times or timeouts when downloading packages. Our engineering team is actively investigating, and we'll update the status accordingly. Affected components Package Downloads (Degraded performance)

Status: Investigating We are investigating reports of intermittent authentication failures affecting Docker and Helm OCI logins for customers in all regions, starting from approximately 09:24UTC. We will post our next update by 09:54 UTC. This did not impact Enterprise (custom) domains or Enterprise Customers with custom domains. Affected components Package Downloads (Degraded performance) Package Uploads (Degraded performance)

Status: Investigating We are investigating reports of Intermittent RPM package upload sync failures affecting package synchronisation for customers starting from approximately 15:53 UTC today. Our engineering team is actively working on the issue and has already implemented immediate mitigations. We will post our next update by 17:51 UTC. Affected components Package Sync (Degraded performance)

Status: Investigating Customers may experience intermittent sync failures for docker images. Our engineers our currently investigating. Affected components Package Sync (Degraded performance)

Status: Investigating We are experiencing elevated error rates in the Europe region. Our engineers are investigating the cause. Affected components Cloudsmith Web App (app.cloudsmith.com) (Partial outage) REST API (api.cloudsmith.io) (Partial outage) Legacy Web App (cloudsmith.io) (Partial outage)

Status: Investigating We are investigating reports of degraded performance to package downloads and APIs in the Europe and US East regions. Affected components REST API (api.cloudsmith.io) (Degraded performance) Package Downloads (Degraded performance)

Status: Investigating We're currently investigating performance issues affecting continuous policy evaluations for existing packages. As a precaution, we've temporarily disabled this feature while our team works on a resolution. Newly ingested packages continue to be evaluated as normal, and index-level cooldown policies remain unaffected. We're actively working to restore full functionality and will provide updates as we make progress. Affected components Continuous Security (Early Access) (Partial outage)

Status: Investigating We're currently investigating performance issues affecting continuous policy evaluations for existing packages. As a precaution, we've temporarily disabled this feature while our team works on a resolution. Newly ingested packages continue to be evaluated as normal, and index-level cooldown policies remain unaffected. We've identified several actions to take, and we'll continue to keep you updated on progress Affected components Continuous Security (Early Access) (Partial outage)

Status: Investigating We’re seeing an increase in request times. API and Web UI requests are impacted. Our engineers are investigating. Affected components Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) REST API (api.cloudsmith.io) (Degraded performance)

Status: Investigating We are investigating reports of degraded performance to package downloads and apis in the Europe region Affected components Package Downloads (Degraded performance)

Status: Investigating We are currently investigating an issue affecting some analytics and UI queries. A small percentage of requests are experiencing timeouts around 10 seconds or returning errors. Most queries are completing successfully. We're working with our partners on investigating and mitigating this issue. Affected components Audit and Client Log Exports (Degraded performance) Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) Legacy Web App (cloudsmith.io) (Degraded performance) Datadog (Degraded performance)

Status: Investigating We are continuing to investigate an issue affecting some analytics and UI queries. A small percentage of requests are timing out (around 10 seconds) or returning errors. We’re continuing to work with our partners to investigate and mitigate the issue. Affected components Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) Legacy Web App (cloudsmith.io) (Degraded performance) Datadog (Degraded performance) Audit and Client Log Exports (Degraded performance)

Status: Investigating We’re seeing an increase in error rates in the US region. Our engineers are investigating the cause. Affected components Package Downloads (Degraded performance)

Status: Investigating We are seeing an increase in errors for users accessing the classic web app and our new web app. Our engineers are investigating this issue. Affected components Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) Legacy Web App (cloudsmith.io) (Degraded performance)

Status: Investigating Since 19:00 UTC on 14 May, customers outside the EU may experience intermittent failures when pushing Docker packages. Our engineers are investigating the issue. Affected components Package Uploads (Degraded performance)

Status: Investigating We are aware of an issue affecting session management. Our team has taken mitigative action and customers may notice some session timeouts. Users encountering issues should log back into the webapp, and any failed jobs should succeed on rerun. Affected components Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) OpenID Connect (Degraded performance)