CloudConvert incident

Webinterface, API, and 1 other service are down; US East and Office are degraded

Resolved after 7 hours 53 minutes, affecting Endpoints (Webinterface) and Endpoints (API) and 1 more, on May 4, 2026.

investigating May 04, 2026, 02:51 PM UTC

API went down.

Started
May 04, 2026, 06:59 AM UTC
Resolved
May 04, 2026, 02:52 PM UTC
Duration
7h 53m
Detected by Pingoru
May 04, 2026, 06:59 AM UTC

Affected components

Endpoints (Webinterface)Endpoints (API)Regions (US East)Conversions (Office)Conversions (iWork)

Update timeline

  1. investigating May 04, 2026, 06:59 AM UTC

    Webinterface went down.

  2. investigating May 04, 2026, 07:00 AM UTC

    Webinterface recovered.

  3. investigating May 04, 2026, 08:10 AM UTC

    iWork went down.

  4. investigating May 04, 2026, 08:31 AM UTC

    iWork recovered.

  5. investigating May 04, 2026, 01:02 PM UTC

    iWork is degraded.

  6. investigating May 04, 2026, 01:09 PM UTC

    iWork recovered.

  7. investigating May 04, 2026, 02:06 PM UTC

    Webinterface and API went down.

  8. investigating May 04, 2026, 02:07 PM UTC

    US East and iWork are degraded.

  9. investigating May 04, 2026, 02:07 PM UTC

    API recovered.

  10. investigating May 04, 2026, 02:08 PM UTC

    Office is degraded and US East recovered.

  11. investigating May 04, 2026, 02:09 PM UTC

    Webinterface and Office recovered.

  12. investigating May 04, 2026, 02:10 PM UTC

    iWork recovered.

  13. investigating May 04, 2026, 02:10 PM UTC

    Webinterface went down.

  14. investigating May 04, 2026, 02:11 PM UTC

    iWork is degraded.

  15. investigating May 04, 2026, 02:12 PM UTC

    API went down.

  16. investigating May 04, 2026, 02:13 PM UTC

    Webinterface and API recovered.

  17. investigating May 04, 2026, 02:14 PM UTC

    Webinterface went down.

  18. investigating May 04, 2026, 02:16 PM UTC

    API went down.

  19. investigating May 04, 2026, 02:17 PM UTC

    Webinterface and API recovered.

  20. investigating May 04, 2026, 02:21 PM UTC

    iWork recovered.

  21. investigating May 04, 2026, 02:51 PM UTC

    API went down.

  22. resolved May 04, 2026, 02:52 PM UTC

    API recovered.

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