CleverCloud incident

High error rate on Pulsar cluster in Paris region

Resolved after 20 hours 49 minutes, affecting Services Logs and Access Logs and 1 more, on October 19, 2026.

investigating Oct 19, 2026, 12:00 PM UTC

We are currently observing a high error rate on our Pulsar cluster hosted in the Paris region. Customers relying on Pulsar for message processing or streaming may encounter issues or timeouts. Our engineering team is actively investigating the root cause. We will provide an update within the next 30 minutes.

Started
Oct 19, 2026, 12:00 PM UTC
Resolved
Oct 20, 2026, 08:49 AM UTC
Duration
20h 49m
Detected by Pingoru
Oct 19, 2026, 12:00 PM UTC

Affected components

Services LogsAccess LogsPulsar

Update timeline

  1. investigating Oct 19, 2026, 12:00 PM UTC

    We are currently observing a high error rate on our Pulsar cluster hosted in the Paris region. Customers relying on Pulsar for message processing or streaming may encounter issues or timeouts. Our engineering team is actively investigating the root cause. We will provide an update within the next 30 minutes.

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