Resolved after 2 hours 8 minutes, on April 2, 2025.
This incident has been resolved, situation is back to normal. We see systems performing normal again. We apologize for any inconvenience.
Update timeline
- investigating Apr 02, 2025, 01:02 PM UTC
We're investigating performance issues with our 3DS authentication service. We're doing everything possible to identify and work closely with our partners to resolve these issues. We apologize for any inconvenience.
- investigating Apr 02, 2025, 01:53 PM UTC
We are still investigating this issue to identify root cause.
- identified Apr 02, 2025, 02:50 PM UTC
We have identified the root cause of the issue and are working on a fix.
- monitoring Apr 02, 2025, 02:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2025, 03:11 PM UTC
This incident has been resolved, situation is back to normal. We see systems performing normal again. We apologize for any inconvenience.
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