ClearFeed incident

Failure processing messages with attachments

Resolved on June 13, 2025.

resolved Jun 18, 2025, 07:09 AM UTC

ClearFeed failed to process Slack messages that contained attachments - leading to inability to create tickets out of such messages and inability to capture replies from Slack with attachment in tickets and requests.

Started: Jun 13, 2025, 04:30 AM UTC
Resolved: Jun 13, 2025, 04:30 AM UTC
Duration: –
Detected by Pingoru: Jun 13, 2025, 04:30 AM UTC

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resolved Jun 18, 2025, 07:09 AM UTC

ClearFeed failed to process Slack messages that contained attachments - leading to inability to create tickets out of such messages and inability to capture replies from Slack with attachment in tickets and requests.

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