ClearFeed Outage History

Pingoru has recorded 14 incidents for ClearFeed: 3 in the last 12 months and 1 in the last 90 days.

14incidents recorded

3last 12 months

1last 90 days

109 minutestypical duration

Incidents, newest first

Critical September 23, 2026 AI Agents service disruption 26m AI Agents

Started Sep 23, 2026, 11:49 AM UTC· resolved Sep 23, 2026, 12:15 PM UTC

investigating Sep 23, 2026, 11:49 AM UTC

Our AI Agents service is currently unavailable. We’re investigating the issue; the cause is not yet known. We’ll share an update as soon as we have more information.
resolved Sep 23, 2026, 12:15 PM UTC

This incident has been resolved.

Major June 28, 2026 Delays in processing events 4h 26m Event Processing

Started Jun 28, 2026, 02:29 AM UTC· resolved Jun 28, 2026, 06:56 AM UTC

investigating Jun 28, 2026, 02:29 AM UTC

We are currently investigating an issue that is resulting in a delay in procesing events from Slack and other sources.
identified Jun 28, 2026, 03:48 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 28, 2026, 05:27 AM UTC

A fix has been implemented and event processing is now resuming.
resolved Jun 28, 2026, 06:56 AM UTC

This incident has been resolved. Event processing is back to normal.

Minor May 4, 2026 Degraded Application Performance 34m Web Application

Started May 04, 2026, 04:22 PM UTC· resolved May 04, 2026, 04:56 PM UTC

identified May 04, 2026, 04:22 PM UTC

We are currently investigating reports of slow load times and increased latency across the web application. Our engineering team is actively looking into the root cause. Some users may experience delayed page loads or timeouts.
resolved May 04, 2026, 04:56 PM UTC

This incident has been resolved.

Major July 30, 2025 Event Processing Delays 48m Event Processing

Started Jul 30, 2025, 07:44 AM UTC· resolved Jul 30, 2025, 08:33 AM UTC

investigating Jul 30, 2025, 07:44 AM UTC

We are currently experiencing slower than normal event processing times. Events are being processed but may take longer than usual to complete.
resolved Jul 30, 2025, 08:33 AM UTC

This incident has been resolved and event processing is now working as expected.

Started Jun 13, 2025, 04:30 AM UTC· resolved Jun 13, 2025, 04:30 AM UTC

resolved Jun 18, 2025, 07:09 AM UTC

ClearFeed failed to process Slack messages that contained attachments - leading to inability to create tickets out of such messages and inability to capture replies from Slack with attachment in tickets and requests.

Started Jun 12, 2025, 06:30 PM UTC· resolved Jun 12, 2025, 06:30 PM UTC

resolved Jun 18, 2025, 07:24 AM UTC

Several Google Services including Firebase went down. This impacted authentication in the ClearFeed web applications and users were unable to login and/or were logged out automatically.

Minor April 23, 2025 REST API Service Disruption 31m REST APIs

Started Apr 23, 2025, 02:43 AM UTC· resolved Apr 23, 2025, 03:14 AM UTC

investigating Apr 23, 2025, 02:43 AM UTC

We are currently experiencing downtime affecting our REST API services. Our engineering team has been alerted and is actively working to resolve this issue. This disruption only impacts custom scripts that access ClearFeed via our REST APIs. All standard product functionality remains unaffected.
resolved Apr 23, 2025, 03:14 AM UTC

All REST APIs are now fully operational and accessible. Our engineering team has successfully resolved the previous service disruption.

Minor November 15, 2024 Ticket Sync Issues 6m Event Processing

Started Nov 15, 2024, 07:10 PM UTC· resolved Nov 15, 2024, 07:17 PM UTC

investigating Nov 15, 2024, 07:10 PM UTC

We are currently experiencing an issue where ticket synchronization between Slack and external ticketing systems is broken for a subset of accounts. Our team has identified the affected accounts and is actively working to resolve the problem. Please note that this issue is isolated to only a small number of accounts and does not impact all users.
resolved Nov 15, 2024, 07:17 PM UTC

We have successfully resolved the issue that caused ticket synchronization between Slack and external ticketing systems to fail for a subset of accounts. All affected systems are now fully operational.