Clari Forecasting down for some customers

Update timeline

1. identified Aug 05, 2026, 10:50 AM UTC

   *** DO NOT USE AS IS. USE VERBIAGE TO UPDATE EXISTING INCIDENT *** Our engineering teams have identified the issue and are implementing a fix. Some or all the pages are not loading . The next status update will be after the fix has been applied.

2. identified Aug 05, 2026, 12:44 PM UTC

   Our engineering teams have identified the issue and are implementing a fix. Some or all the pages are not loading The next status update will be after the fix has been applied.

3. monitoring Aug 05, 2026, 12:52 PM UTC

   Issue have been fixed , we are monitoring the fix . We observed services is coming back online , no failing cases in last 15 minutes .

4. monitoring Aug 05, 2026, 01:29 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Aug 05, 2026, 01:54 PM UTC

   We have confirmed the issue has been resolved for the impacted users. No new errors have been observed in last 60 minutes of monitoring. All the impacted components are fully operational now. A summary of the incident will be posted within the next three US business days.

6. postmortem Aug 07, 2026, 01:49 PM UTC

   At approximately 2026-08-05 00:02 UTC, a subset of organizations experienced errors when attempting to access the Clari application. Affected users saw the message: "Something went wrong with loading application resources." Our engineering team identified a regression introduced in a recent deployment and issued a hotfix. Systems returned to normal operations at 2026-08-05 13:30 UTC . No customer data was at risk at any point during this incident.