Resolved after 4 hours 33 minutes, affecting Platform (General), on July 27, 2026.
At approximately 2026-07-27 13:15 UTC some users experienced long page load times and errors when trying to use the Clari application. The engineering team was able to determine that a problem with scaling some of our cloud-based services was the source of the problem and deployed a fix to restore system performance. Systems returned to normal operations as of 2026-07-27 15:30 UTC and no customer data was at risk during the outage.
Affected components
Update timeline
- investigating Jul 27, 2026, 03:07 PM UTC
We are currently investigating reports of intermittent access issues with the Clari platform. Customers may experience difficulty accessing the application or encounter slow performance. Our engineering team is actively working to resolve this issue. We will provide updates as more information becomes available.
- monitoring Jul 27, 2026, 03:25 PM UTC
Our engineering teams have resolved the issue and system performance is returning to normal. We are continuing to monitoring the fix.
- resolved Jul 27, 2026, 07:41 PM UTC
After monitoring the issue for 3 hours, we have not seen any reoccurrences and the platform has been stable. A summary of the incident will be posted within the next three US business days.
- postmortem Jul 29, 2026, 07:05 PM UTC
At approximately 2026-07-27 13:15 UTC some users experienced long page load times and errors when trying to use the Clari application. The engineering team was able to determine that a problem with scaling some of our cloud-based services was the source of the problem and deployed a fix to restore system performance. Systems returned to normal operations as of 2026-07-27 15:30 UTC and no customer data was at risk during the outage.
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