Resolved after 3 hours 57 minutes, affecting Platform (General), on June 6, 2026.
At approximately 23:44 on 2026-06-05 UTC some Clari users experienced long page load times and errors when trying to use the application. The Clari Engineering team was able to determine that a database operation was continually executing and overloading one of the databases. Once the database call was stopped and the stuck connections were cleared, system performance was able to return to normal at around 04:33 on 2026-06-06 UTC.
Affected components
Update timeline
- investigating Jun 06, 2026, 12:16 AM UTC
Clari is currently experiencing longer load times and errors than normal. Our engineering team is actively investigating the issue.
- investigating Jun 06, 2026, 03:15 AM UTC
The engineering team is continuing to investigate the issue. At this time users may still be experiencing longer page load times or increased errors.
- resolved Jun 06, 2026, 04:14 AM UTC
We have identified and fixed a problem that was overloading database queries and resulted in slow performance throughout the application. All systems should be functioning normally again.
- postmortem Jun 10, 2026, 11:23 PM UTC
At approximately 23:44 on 2026-06-05 UTC some Clari users experienced long page load times and errors when trying to use the application. The Clari Engineering team was able to determine that a database operation was continually executing and overloading one of the databases. Once the database call was stopped and the stuck connections were cleared, system performance was able to return to normal at around 04:33 on 2026-06-06 UTC.
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