Clari incident
Copilot recording for Google Meet is not working for a subset of customers
Resolved after 2 hours 26 minutes, affecting Clari Copilot, on June 3, 2026.
Starting at approximately 02:00 on 2026-06-02 UTC Google began rolling out a change that was incompatible with Clari Copilot Google Meet recorder bots. This impacted a subset of customers using Google Meet preventing the bots from joining calls. Clari engineering team identified the change and rolled out a fix at 12:47 2026-06-03 UTC resolving the issue.
Affected components
Update timeline
- investigating Jun 03, 2026, 10:27 AM UTC
Some customers using Copilot with Google Meet are not seeing their meetings recorded. Our engineering team is actively investigating.
- identified Jun 03, 2026, 12:07 PM UTC
Our engineering teams have identified the issue and are implementing a fix. Due to a recent change on Google Meet copilot bots are unable to join some of the Google Meet meetings. Team has found a fix and is working on implementing it. The next status update will be after the fix has been applied.
- monitoring Jun 03, 2026, 12:47 PM UTC
Our engineering teams have resolved the issue and we are monitoring the fix.
- resolved Jun 03, 2026, 12:54 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem Jun 06, 2026, 10:43 AM UTC
Starting at approximately 02:00 on 2026-06-02 UTC Google began rolling out a change that was incompatible with Clari Copilot Google Meet recorder bots. This impacted a subset of customers using Google Meet preventing the bots from joining calls. Clari engineering team identified the change and rolled out a fix at 12:47 2026-06-03 UTC resolving the issue.
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