Resolved after 1 hour 26 minutes, affecting Groove Dialer, on April 4, 2025.
On April 4, 2025, at 11:00 UTC, OmniDialer users experienced call failures and received the error message, "We are sorry, an error has occurred." This issue prevented users from successfully initiating calls through the Dialer application. The Clari Engineering team promptly investigated the incident and identified a recent code change as the root cause. This change was rolled back and the issue was resolved at 12:33 UTC on the same day.
Affected components
Update timeline
- investigating Apr 04, 2025, 11:07 AM UTC
Dialer service is currently unavailable. Our engineering team is actively investigating.
- identified Apr 04, 2025, 11:42 AM UTC
Our engineering teams have identified the issue and are implementing a fix.
- monitoring Apr 04, 2025, 11:59 AM UTC
Our engineering teams have resolved the issue and we are monitoring the fix.
- resolved Apr 04, 2025, 12:33 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem Apr 09, 2025, 08:25 PM UTC
On April 4, 2025, at 11:00 UTC, OmniDialer users experienced call failures and received the error message, "We are sorry, an error has occurred." This issue prevented users from successfully initiating calls through the Dialer application. The Clari Engineering team promptly investigated the incident and identified a recent code change as the root cause. This change was rolled back and the issue was resolved at 12:33 UTC on the same day.
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