Clari incident
Google Meet recordings experiencing elevated failures (false alarm)
Resolved after 56 minutes, affecting Clari Copilot, on April 7, 2025.
Around 2025-04-07 16:00 UTC, our monitoring systems flagged increased error activity related to Google Meet recordings. Upon investigation, we determined that these were false alerts, triggered by a recent change in Google Meet’s behavior that treated Clari Copilot being denied entry into meetings as failures.The alerts were cleared and the incident was resolved by 19:16 UTC on the same day. All Google Meet calls during this period were recorded as expected, and no user data was at risk.
Affected components
Update timeline
- investigating Apr 07, 2025, 06:11 PM UTC
Google Meet recordings are experiencing higher than expected error rates. Our engineering team is actively investigating.
- resolved Apr 07, 2025, 07:08 PM UTC
After investigation, we've determined this was a false alarm triggered by internal monitoring. There is no impact to customer recordings, and all services are functioning as expected. A summary of the incident will be posted within the next three US business days.
- postmortem Apr 15, 2025, 03:49 AM UTC
Around 2025-04-07 16:00 UTC, our monitoring systems flagged increased error activity related to Google Meet recordings. Upon investigation, we determined that these were false alerts, triggered by a recent change in Google Meet’s behavior that treated Clari Copilot being denied entry into meetings as failures.The alerts were cleared and the incident was resolved by 19:16 UTC on the same day. All Google Meet calls during this period were recorded as expected, and no user data was at risk.
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