Resolved after 16 hours 1 minute, affecting Groove Extension and Outlook Add-in and 1 more, on April 7, 2025.
On April 7, 2025, at 20:35 UTC, Groove Scheduler experienced intermittent availability due to an increase in traffic. Our engineering team promptly implemented the necessary adjustments to accommodate the surge. Service was fully restored by 20:48 UTC. At no time during this incident was user data at risk.
Affected components
Update timeline
- investigating Apr 07, 2025, 10:26 PM UTC
Some customers may be seeing problems with using Groove Scheduler for Groove Extension and Groove Outlook Add-In. Our engineering team is actively investigating.
- monitoring Apr 07, 2025, 10:48 PM UTC
Our engineering teams have implemented a fix. We are now working to remediate the remaining effects of the incident. The next status update will be when remediation efforts are complete or the state of this incident otherwise changes.
- monitoring Apr 08, 2025, 01:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 08, 2025, 02:28 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem Apr 09, 2025, 03:06 PM UTC
On April 7, 2025, at 20:35 UTC, Groove Scheduler experienced intermittent availability due to an increase in traffic. Our engineering team promptly implemented the necessary adjustments to accommodate the surge. Service was fully restored by 20:48 UTC. At no time during this incident was user data at risk.
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