Resolved after 5 hours 11 minutes, affecting Clari Copilot and Platform (General), on May 9, 2025.
Starting at approximately 15:45 UTC on 2025-05-09 the processing of approximately 10% of Copilot recordings was delayed up to 4 hours. This was caused by a heavy call volume creating resource contention. The incident was resolved by expanding our cloud processing capacity resulting in all recordings being processed and available by 20:56 UTC the same day. No customer or call data was lost.
Affected components
Update timeline
- monitoring May 09, 2025, 06:55 PM UTC
Some copilot customers with high call volumes may have seen delays of up to 4 hours before their recordings became available. This issue is now resolved.
- resolved May 09, 2025, 06:56 PM UTC
Issue is resolved.
- postmortem May 09, 2025, 10:11 PM UTC
Starting at approximately 15:45 UTC on 2025-05-09 the processing of approximately 10% of Copilot recordings was delayed up to 4 hours. This was caused by a heavy call volume creating resource contention. The incident was resolved by expanding our cloud processing capacity resulting in all recordings being processed and available by 20:56 UTC the same day. No customer or call data was lost.
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