Resolved after 21 minutes, affecting Inspect - Opportunities, on May 20, 2025.
On 2025-05-20 at 17:01 UTC Clari received reports that the Opportunities module was not loading. It was found that users whose default view was not set to the Opportunities module were unable to access Opportunities. At 17:42 UTC Clari rolled back a change which restored service for all users. Approximately 10% of Clari Core customers were affected. No customer data was impacted or lost as a result of this incident.
Affected components
Update timeline
- investigating May 20, 2025, 05:21 PM UTC
Some users are currently unable to access the Opportunities module in the Clari app. Our team is actively investigating the issue.
- resolved May 20, 2025, 05:42 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem May 21, 2025, 10:46 PM UTC
On 2025-05-20 at 17:01 UTC Clari received reports that the Opportunities module was not loading. It was found that users whose default view was not set to the Opportunities module were unable to access Opportunities. At 17:42 UTC Clari rolled back a change which restored service for all users. Approximately 10% of Clari Core customers were affected. No customer data was impacted or lost as a result of this incident.
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