Resolved after 1 hour 46 minutes, affecting Outlook Add-in, on May 22, 2025.
On May 22, 2025, between 15:51 and 16:42 UTC, some users experienced a blank Groove Task Pane when accessing the Outlook Add-In via both Desktop and Web. The issue was isolated to users on slower network connections, and not all customers were affected. Our team identified the root cause and implemented a fix, restoring full functionality. We apologize for the disruption and appreciate your patience as we worked to resolve the issue.
Affected components
Update timeline
- investigating May 22, 2025, 03:59 PM UTC
Some customers may be seeing problems with Desktop Outlook Add-In. Our engineering team is actively investigating.
- investigating May 22, 2025, 04:40 PM UTC
We’re aware that the Outlook Add‑In on both desktop and web may intermittently appear blank. We're currently investigating the issue, and will provide an update soon.
- monitoring May 22, 2025, 05:16 PM UTC
Our engineering teams have resolved the issue and we are monitoring the fix.
- resolved May 22, 2025, 05:45 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem May 23, 2025, 09:50 PM UTC
On May 22, 2025, between 15:51 and 16:42 UTC, some users experienced a blank Groove Task Pane when accessing the Outlook Add-In via both Desktop and Web. The issue was isolated to users on slower network connections, and not all customers were affected. Our team identified the root cause and implemented a fix, restoring full functionality. We apologize for the disruption and appreciate your patience as we worked to resolve the issue.
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