Groove is not working as expected

Update timeline

1. investigating Jun 12, 2025, 06:42 PM UTC

   We're currently experiencing an issue with our third party providers - https://status.firebase.google.com. Some of Groove services are impacted and won't function properly. Our team is actively investigating.

2. monitoring Jun 12, 2025, 06:56 PM UTC

   Groove is back to being operational. We're still monitoring Google Cloud https://status.cloud.google.com/ to ensure to ensure all related Groove services are up and running.

3. resolved Jun 12, 2025, 07:36 PM UTC

   This incident has been resolved.

4. postmortem Jun 17, 2025, 08:24 PM UTC

   On 2025-06-12 between 18:00 and 19:36 UTC, Groove experienced a significant service disruption due to an outage affecting Google Cloud. The underlying issue was reported by Google and is detailed on their status page, [https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW](https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW). ‌ During the outage, the Groove platform was largely inaccessible to users. Attempts to log in to Groove failed, resulting in a full loss of access across key services including the Groove Web App, Groove Dialer, and Groove Chrome Extension. As a result, users were unable to complete workflows or retrieve data. ‌ Once Google resolved the root cause of their service disruption, Groove systems automatically recovered. After closely monitoring performance during peak usage, Clari formally marked the incident as resolved at 21:00 UTC on June 12, 2025.