Resolved after 34 minutes, affecting Platform (General), on August 13, 2025.
On 2025-08-13 at 11:13:50 UTC, the Clari team detected an issue that prevented users from being able to log into the Knowledge Center or contact Clari Support through the Support Portal. The Clari Engineering team reverted a recent change which resolved the issue and the ability to contact Support was restored at 2025-08-13 14:06:00 UTC. Other areas of the Clari Platform were unaffected. No customer data was impacted or lost as a result of this incident.
Affected components
Update timeline
- investigating Aug 13, 2025, 11:47 AM UTC
The Support Center and Knowledge Base are not accessible to customers. Our engineering team is actively investigating the issue.
- monitoring Aug 13, 2025, 12:13 PM UTC
Our engineering teams have resolved the issue and we are monitoring the fix.
- resolved Aug 13, 2025, 12:22 PM UTC
The issue is resolved. Customers can access the Support Center and Knowledge Base now. A summary of the incident will be posted within the next three US business days.
- postmortem Aug 14, 2025, 06:28 PM UTC
On 2025-08-13 at 11:13:50 UTC, the Clari team detected an issue that prevented users from being able to log into the Knowledge Center or contact Clari Support through the Support Portal. The Clari Engineering team reverted a recent change which resolved the issue and the ability to contact Support was restored at 2025-08-13 14:06:00 UTC. Other areas of the Clari Platform were unaffected. No customer data was impacted or lost as a result of this incident.
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