Resolved after 43 minutes, affecting Clari Copilot, on October 10, 2025.
On Friday October 10th, during our Copilot authentication migration, we made network changes that were inadvertently applied in a temporary state. When that state reverted, we lost connectivity to the migrated auth service. This was a one-time activity, and we’ve updated our procedures and system controls to prevent a recurrence
Affected components
Update timeline
- investigating Oct 10, 2025, 04:59 PM UTC
We are currently investigating this issue.
- investigating Oct 10, 2025, 05:00 PM UTC
We are continuing to investigate this issue.
- resolved Oct 10, 2025, 05:43 PM UTC
The issue has been resolved. A summary of the incident will be posted within the next three US business days
- postmortem Oct 28, 2025, 02:53 PM UTC
On Friday October 10th, during our Copilot authentication migration, we made network changes that were inadvertently applied in a temporary state. When that state reverted, we lost connectivity to the migrated auth service. This was a one-time activity, and we’ve updated our procedures and system controls to prevent a recurrence
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