Clari incident

RevDB data pipelines are delayed

Resolved after 2 hours 33 minutes, affecting Revenue Database (RevDB), on October 21, 2025.

resolved Oct 21, 2025, 06:43 PM UTC

All RevDB pipelines are showing as healthy, with metrics in normal operating values.

Started
Oct 21, 2025, 04:10 PM UTC
Resolved
Oct 21, 2025, 06:43 PM UTC
Duration
2h 33m
Detected by Pingoru
Oct 21, 2025, 04:10 PM UTC

Affected components

Revenue Database (RevDB)

Update timeline

  1. investigating Oct 21, 2025, 04:10 PM UTC

    Clari's RevDB pipelines are currently delayed. This can lead to stale data for any feature utilizing RevDB data. We are currently investigating and will post an update within 30 minutes

  2. monitoring Oct 21, 2025, 04:41 PM UTC

    After manual intervention, we are seeing improvement in delays around RevDB data. We will continue to monitor the state of the system and will post an update within 30 minutes

  3. monitoring Oct 21, 2025, 05:16 PM UTC

    We continue to see improvement in delays around RevDB data, but they are not yet within normal operating values. We will continue to monitor the state of the system and will post an update within 30 minutes

  4. monitoring Oct 21, 2025, 05:44 PM UTC

    The majority of users' RevDB data delays are now within normal operating values, but not all have fully recovered. We will continue to monitor the state of the system and will post and update within 60 minutes

  5. resolved Oct 21, 2025, 06:43 PM UTC

    All RevDB pipelines are showing as healthy, with metrics in normal operating values.

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