Clari incident
The Clari Groove Microsoft add-in is not working due to an external vendor issue.
Resolved after 7 hours 33 minutes, affecting Outlook Add-in, on October 29, 2025.
Between 15:45 UTC on 29 October and 00:05 UTC on 30 October 2025, Clari customers were not able to use the Groove Outlook Add-in due to a Microsoft Azure outage. See the Microsoft Azure status page for full details, [https://azure.status.microsoft/en-us/status/history](https://azure.status.microsoft/en-us/status/history). The Azure service was restored at 00:05 UTC on 30 October 2025, at which time the Groove Outlook Add-in returned to normal functionality. No customer data was at risk during this incident.
Affected components
Update timeline
- investigating Oct 29, 2025, 05:29 PM UTC
Please follow https://azure.status.microsoft/en-gb/status for updates.
- monitoring Oct 29, 2025, 08:30 PM UTC
After Microsoft restored their services to a last known good configuration, some users are seeing recovery. We will continue to monitor the external Azure incident.
- resolved Oct 30, 2025, 01:03 AM UTC
Microsoft has reported complete resolution and add-in functionality has been restored.
- postmortem Nov 08, 2025, 01:11 AM UTC
Between 15:45 UTC on 29 October and 00:05 UTC on 30 October 2025, Clari customers were not able to use the Groove Outlook Add-in due to a Microsoft Azure outage. See the Microsoft Azure status page for full details, [https://azure.status.microsoft/en-us/status/history](https://azure.status.microsoft/en-us/status/history). The Azure service was restored at 00:05 UTC on 30 October 2025, at which time the Groove Outlook Add-in returned to normal functionality. No customer data was at risk during this incident.
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