RevDB load is not working as expected

Update timeline

1. investigating Dec 09, 2025, 01:48 PM UTC

   Multiple customers impacted by a lag in entity loading to RevDB Our engineering team is actively investigating.

2. investigating Dec 09, 2025, 03:14 PM UTC

   We are continuing to investigate the cause of the delay. Customers can expect data displayed to be up to 3-4hrs stale.

3. monitoring Dec 09, 2025, 04:22 PM UTC

   Our engineering teams have implemented a fix. We are now working to remediate the remaining effects of the incident. The next status update will be when remediation efforts are complete or the state of this incident otherwise changes.

4. monitoring Dec 09, 2025, 11:46 PM UTC

   Our engineering teams have addressed the immediate causes of data lag. We will be monitoring the system to ensure there is no continued impact.

5. resolved Dec 10, 2025, 12:02 PM UTC

   We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

6. postmortem Dec 12, 2025, 06:26 PM UTC

   Between 2025-12-09 11:08:00 UTC and 2025-12-09 16:25:26 UTC Clari experienced a delay in synchronization of CRM data to RevDB. Customers saw stale data and degraded performance of Clari Web Application. The issue was caused due to a database contention and was resolved by identifying and fixing the source of blocking queries. After the fix we monitored the database and after observing stable performance for a period of time it was confirmed that the issue was fully resolved. No user data was at risk or damaged by this incident.