Resolved after 2 hours 39 minutes, affecting Clari Copilot, on December 18, 2025.
On 2025-12-18 at approximately 12:00 UTC, a change by Google to the Google Meet web UI began to be rolled out that affected Copilot’s ability to record calls for a subset of customers using Google Meets. Between 13:05 UTC and 14:20 UTC some calls with MS Teams and Zoom were also impacted and not recorded. Clari made an update to Copilot to account for the updated UI and recording functionality was fully restored by 2025-12-18 at 16:45 UTC. For the impacted customers, calls scheduled during this period were not recorded.
Affected components
Update timeline
- investigating Dec 18, 2025, 02:08 PM UTC
Copilot is not recording some calls. Our engineering team is actively investigating.
- identified Dec 18, 2025, 02:56 PM UTC
Our engineering teams have identified the issue and are working to restore the capability to record Google Meet meetings. The next status update will be after the fix has been applied.
- resolved Dec 18, 2025, 04:47 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem Dec 22, 2025, 05:10 PM UTC
On 2025-12-18 at approximately 12:00 UTC, a change by Google to the Google Meet web UI began to be rolled out that affected Copilot’s ability to record calls for a subset of customers using Google Meets. Between 13:05 UTC and 14:20 UTC some calls with MS Teams and Zoom were also impacted and not recorded. Clari made an update to Copilot to account for the updated UI and recording functionality was fully restored by 2025-12-18 at 16:45 UTC. For the impacted customers, calls scheduled during this period were not recorded.
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