Clari Copilot email notifications are not being delivered to users.

Update timeline

1. investigating Mar 27, 2026, 07:44 AM UTC

   Clari Copilot users are currently not receiving any email notifications. Our engineering team is actively investigating the issue. The issue is only limited to the Clari Copilot product.

2. investigating Mar 27, 2026, 02:26 PM UTC

   We are continuing to investigate the issue. Email notifications remain impacted.

3. resolved Mar 27, 2026, 03:04 PM UTC

   We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

4. postmortem Mar 30, 2026, 07:18 AM UTC

   At 14:30 UTC on March 25, 2025, Clari Copilot experienced an interruption in email notifications due to an exhausted email delivery quota. As a result, email notifications scheduled during this period were not delivered. Clari was able to increase the delivery limit and service was fully restored as of 14:55 UTC on March 27, 2025. All systems are now performing as expected and emails are being delivered. Please note that missed notifications from the outage window cannot be retroactively delivered. At no time during this incident was user data at risk.