Resolved after 19 hours 6 minutes, affecting College Scheduler, on October 23, 2025.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Oct 23, 2025, 08:23 PM UTC
The College Scheduler proprietary sign-on server, sso2.collegescheduler.com, is experiencing an outage. This is affecting sign-ons for all Banner 8, Banner 9, and Banner Registration customers using Advisor Mode, PeopleSoft customers on older interfaces, and flat file integrations. Student sign-ins appear to be unaffected.
- investigating Oct 23, 2025, 08:31 PM UTC
We are continuing to investigate this issue.
- investigating Oct 23, 2025, 08:58 PM UTC
The College Scheduler proprietary sign-on server, sso2.collegescheduler.com, is experiencing an outage. This is affecting student and advisor sign-ons for all Banner 8 customers, Banner 9/Banner Registration customers using Advisor Mode, PeopleSoft customers on older interfaces, and flat file integrations. Our team is currently investigating.
- monitoring Oct 23, 2025, 10:26 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Oct 23, 2025, 11:39 PM UTC
Our team is currently investigating a new sign in error that has emerged.
- identified Oct 24, 2025, 01:00 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 24, 2025, 03:29 PM UTC
This incident has been resolved.
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