Civitas Learning incident
Group emails stuck in pending and unable to download groups
Resolved after 23 hours 2 minutes, affecting Advising Analytics (Inspire), on August 18, 2026.
A processing and queueing issue affecting appointment availability, calendar sync, group email and text messages, note generation, and reports and exports has been resolved. A fix has been deployed and verified, and all items queued during the disruption have been re-processed. Delayed notifications may have arrived in a batch as the backlog cleared. If you're still seeing an issue, please contact Support.
Affected components
Update timeline
- investigating Aug 18, 2026, 07:23 PM UTC
We are currently investigating reports of emails sent to groups remaining in a Pending status, as well as an issue where group files are failing to download. Our team is actively working to identify the cause, and we will provide further updates as more information becomes available.
- investigating Aug 19, 2026, 01:33 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 19, 2026, 01:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2026, 06:26 PM UTC
A processing and queueing issue affecting appointment availability, calendar sync, group email and text messages, note generation, and reports and exports has been resolved. A fix has been deployed and verified, and all items queued during the disruption have been re-processed. Delayed notifications may have arrived in a batch as the backlog cleared. If you're still seeing an issue, please contact Support.
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