Cisco CES incident

SafeUnsubscribe Service Outage

Resolved after 10 hours 35 minutes, on June 1, 2026.

resolved Jun 01, 2026, 12:35 PM UTC

The service outage affecting the SafeUnsubscribe service (suproxy) has been resolved. Core operations are fully restored and functioning as expected. Any remaining minor issues are being managed separately and do not impact core service functionality. We apologize for the inconvenience this may have caused and appreciate your patience.

Started
Jun 01, 2026, 02:00 AM UTC
Resolved
Jun 01, 2026, 12:35 PM UTC
Duration
10h 35m
Detected by Pingoru
Jun 01, 2026, 02:00 AM UTC

Update timeline

  1. monitoring Jun 01, 2026, 02:00 AM UTC

    A fix for the SafeUnsubscribe (suproxy) service outage has been implemented. Our teams are currently monitoring the service to ensure stability and to verify that the HTTP 502 errors have been fully mitigated. We will provide a final update once monitoring is complete and normal service has been confirmed.

  2. resolved Jun 01, 2026, 12:35 PM UTC

    The service outage affecting the SafeUnsubscribe service (suproxy) has been resolved. Core operations are fully restored and functioning as expected. Any remaining minor issues are being managed separately and do not impact core service functionality. We apologize for the inconvenience this may have caused and appreciate your patience.

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