Cint incident

Cint Platform Issue: Marketplace/Cint Exchange Degraded Respondent Experience

Resolved after 11 minutes, affecting Respondent Experience - Marketplace/ Cint Exchange, on August 18, 2026.

resolved Aug 18, 2026, 09:52 AM UTC

We experienced a period of degraded performance affecting the respondent experience. Respondents may encounter errors or longer load times when attempting surveys, and Marketplace/Cint Exchange users may encounter errors when testing the respondent flow. This issue occurred between 2026/08/18 09:01 UTC and 09:12 UTC and is now resolved.

Started
Aug 18, 2026, 09:01 AM UTC
Resolved
Aug 18, 2026, 09:12 AM UTC
Duration
11m
Detected by Pingoru
Aug 18, 2026, 09:01 AM UTC

Affected components

Respondent Experience - Marketplace/ Cint Exchange

Update timeline

  1. resolved Aug 18, 2026, 09:52 AM UTC

    We experienced a period of degraded performance affecting the respondent experience. Respondents may encounter errors or longer load times when attempting surveys, and Marketplace/Cint Exchange users may encounter errors when testing the respondent flow. This issue occurred between 2026/08/18 09:01 UTC and 09:12 UTC and is now resolved.

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