Cint incident
Cint Platform Incident - Marketplace UI, Cint Exchange, API endpoints may show inaccurate complete/prescreen counts
Resolved after 9 hours 27 minutes, affecting Marketplace UI and Supplier Portal and 1 more, on October 28, 2024.
This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.
Affected components
Update timeline
- investigating Oct 28, 2024, 05:01 PM UTC
We are currently investigating a delay in the updating of some complete/prescreen counts on the quotas page of the Marketplace and Cint Exchange UI as well as in the relevant API endpoints that display quota counts. We will keep you posted with further updates.
- investigating Oct 28, 2024, 05:09 PM UTC
We are continuing to investigate this issue.
- identified Oct 28, 2024, 08:18 PM UTC
We are working on a fix for the issue and would be monitoring the results once it is implemented. We will be sharing further updates accordingly.
- monitoring Oct 29, 2024, 12:06 AM UTC
A fix has been implemented. To ensure the integrity of our services, we are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.
- resolved Oct 29, 2024, 02:28 AM UTC
This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.
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