Cint incident
Cint Platform Incident: Degraded Performance Respondent Experience (Access and Access Pro)
Resolved after 2 hours 49 minutes, affecting Match and Respondent Experience - Access/Pro, on December 13, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Dec 13, 2024, 09:55 AM UTC
We are investigating reports of degraded performance of the Respondent Experience in Access and Access Pro. Respondents may experience errors or increased load times while attempting to access surveys. Users might also encounter errors while attempting to test surveys.
- investigating Dec 13, 2024, 12:05 PM UTC
We are continuing to investigate this issue and are actively working towards a feasible solution for the same.
- monitoring Dec 13, 2024, 12:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 13, 2024, 12:44 PM UTC
This incident has been resolved.
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