Cigo Tracker incident
Degraded Platform Performance Due to Ongoing System Update
Resolved after 51 minutes, affecting Dispatch Web Platform and Public API and 1 more, on June 23, 2025.
The issue has been fully resolved. We reverted the deployment that caused the disruption, and the related changes will be revised and rescheduled for a future release. Thank you for your patience and understanding throughout the investigation.
Affected components
Update timeline
- investigating Jun 23, 2025, 08:08 PM UTC
We are currently investigating an issue related to an ongoing system update that is impacting platform performance and availability. Users may experience slow response times or intermittent access issues. Our engineering team is working to identify the root cause and restore full functionality as quickly as possible. We will share updates as progress is made.
- identified Jun 23, 2025, 08:16 PM UTC
We’ve identified the cause of the issue. While platform performance has recovered, the underlying system update did not complete successfully. Our team is conducting a thorough review of the root cause and will provide further updates as we determine the next steps.
- resolved Jun 24, 2025, 02:02 AM UTC
The issue has been fully resolved. We reverted the deployment that caused the disruption, and the related changes will be revised and rescheduled for a future release. Thank you for your patience and understanding throughout the investigation.
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