Cigo Tracker incident

Import Tool

Resolved after 4 minutes, affecting Dispatch Web Platform, on July 27, 2026.

investigating Jul 27, 2026, 01:47 PM UTC

9:15 AM EST — Investigating We are investigating reports of delays and errors when importing jobs via the Import Tool. Some users may experience failed or slow-processing imports during this time. 9:41 AM EST — Resolved This incident has been resolved. Import Tool functionality has returned to normal and all delayed imports have been processed. We apologize for any inconvenience. Duration: 26 minutes

Started
Jul 27, 2026, 01:46 PM UTC
Resolved
Jul 27, 2026, 01:51 PM UTC
Duration
4m
Detected by Pingoru
Jul 27, 2026, 01:46 PM UTC

Affected components

Dispatch Web Platform

Update timeline

  1. investigating Jul 27, 2026, 01:46 PM UTC

    We are investigating reports of delays and errors when importing jobs via the Import Tool. Some users may experience failed or slow-processing imports during this time.

  2. investigating Jul 27, 2026, 01:47 PM UTC

    9:15 AM EST — Investigating We are investigating reports of delays and errors when importing jobs via the Import Tool. Some users may experience failed or slow-processing imports during this time. 9:41 AM EST — Resolved This incident has been resolved. Import Tool functionality has returned to normal and all delayed imports have been processed. We apologize for any inconvenience. Duration: 26 minutes

  3. resolved Jul 27, 2026, 01:51 PM UTC

    This incident has been resolved.

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