Cielo incident

Lentidão no atendimento ao cliente nos canais Cielo (voz, WhatsApp, e-mail)

Major Vendor's status page →

Resolved after 1 hour 45 minutes, affecting Centrais de Atendimento and Salesforce Atendimento, on August 7, 2026.

monitoring Aug 07, 2026, 02:33 PM UTC

Serviço restabelecido. Em validação da efetividade das ações.

Started
Aug 07, 2026, 01:45 PM UTC
Resolved
Aug 07, 2026, 03:31 PM UTC
Duration
1h 45m
Detected by Pingoru
Aug 07, 2026, 01:45 PM UTC

Affected components

Centrais de AtendimentoSalesforce Atendimento

Update timeline

  1. investigating Aug 07, 2026, 01:45 PM UTC

    Estamos em sala investigando.

  2. investigating Aug 07, 2026, 01:52 PM UTC

    Nossos times seguem investigando.

  3. monitoring Aug 07, 2026, 02:33 PM UTC

    Serviço restabelecido. Em validação da efetividade das ações.

  4. resolved Aug 07, 2026, 03:31 PM UTC

    Ambiente normalizado ás 11:22

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