Cielo incident

Indisponibilidade parcial para validação de Biometria Facial.

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Resolved after 21 minutes, affecting App Cielo Gestão and Centrais de Atendimento and 1 more, on September 24, 2026.

identified Sep 24, 2026, 07:30 PM UTC

Identificado Indisponibilidade parcial para validação de Biometria Facial.

Started
Sep 24, 2026, 07:30 PM UTC
Resolved
Sep 24, 2026, 07:51 PM UTC
Duration
21m
Detected by Pingoru
Sep 24, 2026, 07:30 PM UTC

Affected components

App Cielo GestãoCentrais de AtendimentoSalesforce AtendimentoSite Cielo

Update timeline

  1. identified Sep 24, 2026, 07:30 PM UTC

    Identificado Indisponibilidade parcial para validação de Biometria Facial.

  2. resolved Sep 24, 2026, 07:51 PM UTC

    Ambiente normalizado após ações dos times técnicos.

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