Cherwell incident
Neurons Agent registrations - Service Degradation - FRU, TKU, UKU, MLU
Resolved after 22 hours 34 minutes, affecting Ivanti Neurons Platform (MLU) and Ivanti Neurons Platform (UKU) and 1 more, on August 12, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 12, 2026, 09:33 AM UTC
A number of Neurons customers on the TKU, FRU and UKU environments may experience a degradation to the service. New agent registrations may not succeed and delays may be observed with agent synchronization. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information. Tracking WorkItem: 1990310
- investigating Aug 12, 2026, 09:41 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 12, 2026, 11:54 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2026, 08:07 AM UTC
This incident has been resolved.
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