Cherwell incident

FFZ PRD - Connectivity Issue

Resolved after 2 hours 52 minutes, affecting Service Manager / Asset Manager (FFZ), on October 8, 2026.

resolved Oct 08, 2026, 10:19 AM UTC

This issue is now resolved. No further issues have been reported, and the FFZ PRD landscape remains stable. We will continue to monitor the environment to ensure ongoing stability. A Root Cause Analysis (RCA) will be provided once it has been completed.

Started
Oct 08, 2026, 07:26 AM UTC
Resolved
Oct 08, 2026, 10:19 AM UTC
Duration
2h 52m
Detected by Pingoru
Oct 08, 2026, 07:26 AM UTC

Affected components

Service Manager / Asset Manager (FFZ)

Update timeline

  1. investigating Oct 08, 2026, 07:26 AM UTC

    We are aware of a brief outage that affected the FFZ PRD landscape. The team is currently investigating the cause of the disruption. At this time, services have recovered and the landscape appears stable. We are closely monitoring the environment to ensure continued availability and performance. Further updates will be provided as more information becomes available.

  2. monitoring Oct 08, 2026, 08:09 AM UTC

    The cause of the issue has been identified and the FFZ PRD landscape remains stable. We are continuing to monitor the environment closely and are not currently aware of any further impact to customers. Further updates will be provided if necessary.

  3. resolved Oct 08, 2026, 10:19 AM UTC

    This issue is now resolved. No further issues have been reported, and the FFZ PRD landscape remains stable. We will continue to monitor the environment to ensure ongoing stability. A Root Cause Analysis (RCA) will be provided once it has been completed.

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