Resolved after 1 day 5 hours, affecting Service Manager / Asset Manager (FFZ), on February 2, 2026.
This issue is no longer being observed - we have made additional improvements to the environment to prevent reoccurrence of this problem.
Affected components
Update timeline
- investigating Feb 02, 2026, 11:55 AM UTC
Several customers have reported performance issues related to workflows. We are currently investigating this issue.
- investigating Feb 02, 2026, 02:38 PM UTC
This issue is still ongoing and we are continuing to investigate.
- monitoring Feb 02, 2026, 04:47 PM UTC
We have deployed a fix for the current performance issue and are now monitoring the system to confirm its effectiveness.
- resolved Feb 03, 2026, 05:51 PM UTC
This issue is no longer being observed - we have made additional improvements to the environment to prevent reoccurrence of this problem.
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