Cherwell incident
Neurons Platform - Delays in processing agent credential changes
Minor Vendor's status page →
Resolved after 8 hours 40 minutes, affecting Ivanti Neurons Platform (MLU) and Ivanti Neurons Platform (NVU) and 1 more, on February 4, 2026.
We are currently experiencing a backlog in the processing of agent policy changes. This will cause delays in updating and creating policy credentials. We expect the backlog to be fully processed in 4 to 5 hours.
Affected components
Ivanti Neurons Platform (MLU)Ivanti Neurons Platform (NVU)Ivanti Neurons Platform (UKU)Ivanti Neurons Platform (FRU)Ivanti Neurons Platform (TTU)Ivanti Neurons Platform (TKU)
Update timeline
- investigating Feb 04, 2026, 09:17 PM UTC
We are currently experiencing a backlog in the processing of agent policy changes. This will cause delays in updating and creating policy credentials. We expect the backlog to be fully processed in 4 to 5 hours.
- resolved Feb 05, 2026, 05:57 AM UTC
This incident has been resolved.
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