Cherwell incident
Neurons Platform - MLU - Cloud Service Degradation - 1756832
Resolved after 17 hours 12 minutes, affecting Ivanti Neurons Platform (MLU), on March 10, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Mar 10, 2026, 04:42 PM UTC
A number of Ivanti Neurons Platform customers in the MLU environment could be experiencing a degradation to the service.
- identified Mar 10, 2026, 04:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 10, 2026, 05:01 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Mar 10, 2026, 05:31 PM UTC
A number of Ivanti Neurons Platform customers in the MLU environment could be experiencing a degradation to the service.
- identified Mar 10, 2026, 05:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 10, 2026, 06:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 11, 2026, 09:54 AM UTC
This incident has been resolved.
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