Cherwell incident

Ivanti Neurons Platform – Issues while using Neurons Bots. - 1837500

Resolved after 2 days 18 hours, affecting Ivanti Neurons Platform (MLU) and Ivanti Neurons Platform (NVU) and 1 more, on April 10, 2026.

monitoring Apr 10, 2026, 03:01 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Apr 10, 2026, 10:36 AM UTC
Resolved: Apr 13, 2026, 04:45 AM UTC
Duration: 2d 18h
Detected by Pingoru: Apr 10, 2026, 10:36 AM UTC

Affected components

Ivanti Neurons Platform (MLU)Ivanti Neurons Platform (NVU)Ivanti Neurons Platform (UKU)Ivanti Neurons Platform (FRU)Ivanti Neurons Platform (TTU)Ivanti Neurons Platform (TKU)

Update timeline

investigating Apr 10, 2026, 10:36 AM UTC

We are currently investigating an issue in Neurons Bots "Custom Actions" that are configured to restrict access by Role are not returning. This will impact the tenants who they have configured. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
monitoring Apr 10, 2026, 03:01 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 13, 2026, 04:45 AM UTC

This incident has been resolved.

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