Cherwell incident

Ivanti Neurons for MDM Service degradation - https://na2.mobileiron.com - 1840804

Resolved after 21 hours 47 minutes, affecting https://na2.mobileiron.com, on April 13, 2026.

monitoring Apr 13, 2026, 11:09 PM UTC

We are continuing to monitor for any further issues.

Started
Apr 13, 2026, 06:28 PM UTC
Resolved
Apr 14, 2026, 04:16 PM UTC
Duration
21h 47m
Detected by Pingoru
Apr 13, 2026, 06:28 PM UTC

Affected components

https://na2.mobileiron.com

Update timeline

  1. investigating Apr 13, 2026, 06:28 PM UTC

    Ivanti is currently investigating an issue in NA2 for the Neurons for MDM product. The portal may be temporarily unavailable. Site Reliability Engineering and Engineering are investigating the issue and will provide updates when applicable.

  2. identified Apr 13, 2026, 11:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 13, 2026, 11:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 13, 2026, 11:09 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 14, 2026, 04:16 PM UTC

    This incident has been resolved.

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