Cherwell incident

Ivanti Neurons for ITSM - Issues with IAZ Prod Connectivity and slowness issues.

Resolved after 5 hours 50 minutes, affecting Service Manager / Asset Manager (IAZ), on July 6, 2026.

monitoring Jul 07, 2026, 12:03 AM UTC

The landscape performance has returned to normal. An investigation is ongoing as we continue to monitor performance.

Started: Jul 06, 2026, 11:20 PM UTC
Resolved: Jul 07, 2026, 05:11 AM UTC
Duration: 5h 50m
Detected by Pingoru: Jul 06, 2026, 11:20 PM UTC

Affected components

Service Manager / Asset Manager (IAZ)

Update timeline

investigating Jul 06, 2026, 11:20 PM UTC

We are currently investigating this issue.
monitoring Jul 07, 2026, 12:03 AM UTC

The landscape performance has returned to normal. An investigation is ongoing as we continue to monitor performance.
resolved Jul 07, 2026, 05:11 AM UTC

This incident has been resolved.

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