Resolved after 23 hours 33 minutes, affecting Service Manager / Asset Manager (NSZ), on September 5, 2026.
We identified a certificate configuration conflict affecting a few number of tenants following the maintenance activity. The issue was caused by an incorrect certificate configuration on the affected tenants. We have updated the affected tenants with the correct ADFS ivanticloud.com certificate, and the issue has been fully resolved. All affected tenants are now accessible.
Affected components
Update timeline
- investigating Sep 05, 2026, 04:30 AM UTC
Some tenants in NSZ PRD are currently experiencing intermittent accessibility and connection issues. We are actively investigating the issue and working to restore full service. We will provide another update as soon as more information becomes available.
- identified Sep 05, 2026, 06:12 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 05, 2026, 07:28 AM UTC
We identified a certificate configuration conflict affecting a few number of tenants following the maintenance activity. The issue was caused by an incorrect certificate configuration on the affected tenants. We have updated the affected tenants with the correct ADFS ivanticloud.com certificate, and the issue has been fully resolved. All affected tenants are now accessible.
- resolved Sep 06, 2026, 04:03 AM UTC
This incident has been resolved.
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