OpenAI incident

Unexpected logouts for some ChatGPT web users

Resolved after 3 hours 26 minutes, affecting Login and Login, on August 21, 2026.

resolved Aug 21, 2026, 11:15 PM UTC

The issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page has been resolved.

Started
Aug 21, 2026, 07:48 PM UTC
Resolved
Aug 21, 2026, 11:15 PM UTC
Duration
3h 26m
Detected by Pingoru
Aug 21, 2026, 07:48 PM UTC

Affected components

LoginLogin

Update timeline

  1. investigating Aug 21, 2026, 07:48 PM UTC

    We’re investigating an issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page.

  2. monitoring Aug 21, 2026, 08:36 PM UTC

    We have applied a mitigation and are seeing recovery from the issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page. We’ll continue monitoring closely to confirm the recovery is sustained.

  3. resolved Aug 21, 2026, 11:15 PM UTC

    The issue causing some ChatGPT web users to be unexpectedly logged out when refreshing the page has been resolved.

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