OpenAI incident

Elevated Error Rates

Resolved after 1 day 3 hours, affecting Login and Responses and 1 more, on July 23, 2026.

monitoring Jul 24, 2026, 11:34 AM UTC

We have applied the mitigation and are monitoring the recovery.

Started
Jul 23, 2026, 03:36 PM UTC
Resolved
Jul 24, 2026, 07:33 PM UTC
Duration
1d 3h
Detected by Pingoru
Jul 23, 2026, 03:36 PM UTC

Affected components

LoginResponsesFine-tuningImagesBatchAudioModerationsSoraCodex WebCodex API

Update timeline

  1. investigating Jul 23, 2026, 03:36 PM UTC

    We are investigating the issue for the listed services.

  2. identified Jul 23, 2026, 03:56 PM UTC

    We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

  3. identified Jul 23, 2026, 04:08 PM UTC

    We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

  4. identified Jul 23, 2026, 04:48 PM UTC

    We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation with the downstream infrastructure provider.

  5. identified Jul 23, 2026, 05:36 PM UTC

    We are continuing to work on implementing a mitigation.

  6. identified Jul 23, 2026, 05:58 PM UTC

    We are continuing to work on implementing a mitigation.

  7. monitoring Jul 23, 2026, 06:50 PM UTC

    We have applied the mitigation and are monitoring the recovery.

  8. investigating Jul 23, 2026, 07:37 PM UTC

    We are investigating the issue for the listed services.

  9. monitoring Jul 23, 2026, 08:22 PM UTC

    We have applied the mitigation and are monitoring the recovery.

  10. investigating Jul 24, 2026, 09:56 AM UTC

    We are investigating the issue for the listed services.

  11. investigating Jul 24, 2026, 10:06 AM UTC

    We are investigating the issue for the listed services.

  12. monitoring Jul 24, 2026, 11:34 AM UTC

    We have applied the mitigation and are monitoring the recovery.

  13. resolved Jul 24, 2026, 07:33 PM UTC

    All impacted services have now fully recovered.

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